Privacy Policy

1. Who We Are

This Privacy Policy applies to AIBLY Automation LLC (“AIBLY Automation,” “AIBLY,” “we,” “our,” or “us”) and our website at AiblyAutomation.com.

AIBLY Automation provides technology-enabled business services that may include CRM systems, business-process automation, artificial-intelligence tools, voice and messaging systems, websites, forms, calendars, lead-management tools, and related services.

2. Information We Collect

The information we collect depends on how you interact with us and which services are being used.

Information You Provide Directly

We may collect information you voluntarily provide, including:

• Name
• Business name
• Email address
• Telephone or mobile number
• Mailing or business address
• Website information
• Appointment or scheduling information
• Messages, inquiries, and support requests
• Form and survey responses
• Business and account information
• Information provided during sales, onboarding, support, or implementation
• Payment-related information processed through authorized payment providers

Information Collected Through Communications

When you communicate with AIBLY Automation or with a business using systems provided or managed by AIBLY Automation, we may process information associated with that interaction, including:

• SMS/MMS messages
• Email communications
• Website-chat conversations
• Voice-call information
• Call recordings where permitted
• Call transcriptions
• AI-generated summaries
• Appointment and scheduling information
• Lead and customer communication history

Information Collected Automatically

When you use our Site or technology, we may automatically collect certain technical and usage information, including:

• IP address
• Browser type
• Device type
• Operating system
• Referring and exit pages
• Pages or features viewed
• Date and time of access
• Approximate location derived from IP address
• Website interaction and performance information
• Cookie and similar technology identifiers

3. Information We Process on Behalf of Clients

AIBLY Automation may process information on behalf of business clients using our systems and services.

This may include information relating to a client's customers, leads, prospects, employees, vendors, or other contacts.

Examples may include:

• Names and contact information
• Lead-source information
• Appointment information
• Communication history
• Customer notes
• Pipeline or sales-stage information
• Form and survey submissions
• Call recordings and transcriptions
• AI-generated summaries or classifications
• Other information entered into a client's CRM or automation system

Our clients are responsible for determining what information they collect, the lawful basis or permissions for collecting it, and how they use that information.

Where AIBLY Automation processes information on behalf of a client, we generally process it to provide, maintain, secure, troubleshoot, and support the services requested by that client.

4. How We Use Information

We may use information to:

• Provide and operate our services
• Respond to inquiries and support requests
• Create and manage customer or client accounts
• Configure CRM, automation, AI, messaging, and voice systems
• Schedule and manage appointments
• Send requested or authorized communications
• Process transactions and administer subscriptions
• Provide customer service
• Maintain communication history
• Improve website and service performance
• Monitor and secure our systems
• Prevent fraud, abuse, or unauthorized access
• Analyze service usage and performance
• Develop and improve workflows, systems, and services
• Comply with legal and regulatory obligations
• Enforce our agreements and policies

5. SMS/MMS Communications

We may collect and use mobile telephone numbers and related messaging information when individuals voluntarily provide their number or otherwise provide appropriate consent to receive SMS/MMS communications.

Messages may include appointment information, customer-service communications, service updates, requested information, and marketing communications where appropriate consent has been obtained.

Message frequency varies. Message and data rates may apply.

You may opt out of applicable text-message communications by replying STOP.

For assistance, reply HELP where supported or contact [email protected].

Consent to receive marketing text messages is not a condition of purchase.

We do not sell mobile opt-in information or consent records to third parties for their own unrelated marketing purposes.

Clients using AIBLY Automation messaging systems are responsible for obtaining any legally required consent before initiating communications and for honoring applicable opt-out or consent-revocation requests.

6. Email Communications

We may send transactional, informational, service-related, or marketing email communications.

Marketing emails include an appropriate method for unsubscribing from future marketing communications.

Opting out of marketing communications does not necessarily prevent us from sending non-promotional communications that are necessary for an existing business relationship, account, transaction, support request, or service.

7. Voice Calls, Recording, and Transcription

AIBLY Automation services may include telephone calls handled by human personnel, automated systems, or artificial-intelligence-powered voice systems.

Calls may be recorded, transcribed, summarized, or analyzed for purposes such as customer service, quality assurance, automation, training, documentation, and service improvement, where permitted by applicable law.

Appropriate notice or consent will be provided where required by applicable law.

Business clients using call-recording or transcription functionality through AIBLY Automation are responsible for complying with applicable recording and consent requirements for their use of those features.

8. Artificial Intelligence and Automated Processing

Some AIBLY Automation services use artificial intelligence, machine learning, automated workflows, or third-party AI technology.

Information processed by these systems may include:

• Customer inquiries
• Voice or chat conversations
• Text messages
• Call transcripts
• Appointment information
• Business-provided knowledge and instructions
• CRM contact data

AI and automated systems may use this information to generate responses, summarize conversations, route inquiries, classify leads, schedule appointments, update records, or perform other configured business functions.

We use third-party service providers where necessary to deliver these capabilities. Information may therefore be processed by those providers in accordance with their applicable contractual and privacy obligations.

9. Cookies and Similar Technologies

Our Site and services may use cookies, pixels, local storage, and similar technologies for purposes such as:

• Website functionality
• Security
• Remembering preferences
• Analytics and performance measurement
• Understanding website usage
• Marketing or advertising measurement where applicable

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website or service functionality.

10. Analytics and Advertising Technologies

We may use third-party analytics or advertising technologies to understand website traffic, measure marketing performance, improve our services, or deliver relevant advertising.

These technologies may collect device, browser, usage, referral, and interaction information through cookies, pixels, or similar tools.

The specific technologies used may change over time as our website and marketing systems evolve.

11. How We Share Information

We do not sell customer lists or personal information in the ordinary sense of selling personal information for money.

We may share or disclose information in the following circumstances:

Service Providers

We may provide information to third parties that assist us with:

• CRM and automation technology
• Website hosting
• Cloud infrastructure
• Artificial intelligence services
• Telecommunications and messaging
• Email delivery
• Payment processing
• Scheduling and calendar services
• Analytics
• Security
• Technical support

These providers may process information as reasonably necessary to provide their services to us.

Clients

When an individual communicates with a business using AIBLY Automation technology, information from that interaction may be made available to that business as part of the service.

Legal Requirements

We may disclose information where we reasonably believe disclosure is required by law, court order, subpoena, regulatory request, or other lawful process.

Protection of Rights and Security

We may disclose information where reasonably necessary to investigate fraud, abuse, security incidents, violations of our agreements, or threats to the rights or safety of AIBLY Automation, our clients, users, or others.

Business Transfers

Information may be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable law.

12. Third-Party Platforms and Integrations

AIBLY Automation services may integrate with third-party websites, applications, social-media platforms, telecommunications providers, payment processors, calendar services, artificial-intelligence providers, and other technology platforms.

Your use of those third-party services may also be subject to their own privacy policies and terms.

We are not responsible for the independent privacy practices of third parties that we do not control.

13. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain business records, fulfill contractual obligations, resolve disputes, protect our systems, enforce agreements, or comply with legal requirements.

Retention periods may vary depending on:

• The type of information
• The nature of the business relationship
• Client instructions
• Service-provider requirements
• Legal or regulatory obligations
• Security and fraud-prevention needs

Information may remain in routine backup systems for a limited period after deletion from active systems.

14. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no Internet transmission, telecommunications system, cloud platform, or electronic-storage method can be guaranteed to be completely secure.

Users and clients are responsible for safeguarding their own account credentials and promptly notifying us of suspected unauthorized access.

15. Your Privacy Choices and Rights

Depending on where you live and applicable law, you may have rights relating to personal information, which can include rights to request access, correction, deletion, or information about certain uses or disclosures.

To submit a privacy-related request, contact: [email protected].

We may need to verify your identity before fulfilling certain requests.

If AIBLY Automation is processing your information solely on behalf of one of our business clients, we may direct your request to that client or assist the client in responding, as appropriate.

16. Communication Choices

You may manage communications in the following ways:

• Reply STOP to applicable SMS/MMS messages to opt out of future texts.
• Use the unsubscribe link in applicable marketing emails.
• Contact [email protected] for assistance with communication preferences.

Certain service-related or transactional communications may still be sent where reasonably necessary to provide a requested service or administer an existing business relationship.

17. Children's Privacy

AIBLY Automation's Site and business services are not directed to children under the age of 13.

We do not knowingly collect personal information directly from children under 13 through the Site.

If you believe a child has provided personal information to us, please contact [email protected].

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, legal requirements, or privacy practices.

When we make changes, we will update the “Last updated” date at the top of this page.

19. Contact Us